Privacy

No information is volunteered, distributed, traded, sold, or provided to anyone not directly involved with your transactions. Each transaction is processed on a secure server (automatically encrypted and protected). We always provide a password associated with each transaction to guarantee communications and support of the individual transactions. Note that laws will be respected and criminal acts will be prosecuted to the fullest extent of the law.

Returns, Exchanges & Repairs

No return authorization is required or other hoops to jump through with gofinity.com. Just ship your gofinity.com merchandise back to us with respect to the easy instructions in this document. Put a brief note in your shipping container with your request, along with your contact information. If you know your order number for the merchandise you are shipping back, jot it down on your note. It will help us process your request faster. If not, we will look it up. Please don't forget to include your daytime phone number and email address so that we may contact you if we have any questions. Being specific in your correspondence will help in getting the quickest action.

All returns and exchanges must contain merchandise in original/good condition, the presentation box, and the protective box for the presentation box. You may use your own outer shipping box or you may reuse the one we shipped your order to you in.

Here is explicit information with respect to returns, exchanges, or repairs:

RETURNS

Pursuant to our no-questions, no-hassles 30-day money back guarantee, a customer has 30 full days to return merchandise. The 30 days is counted from the day a shipment is received from us, not the order date. We retain delivery confirmation information from the carrier on all shipments. This liberal policy allows more than ample time to return merchandise, regardless of where any customer resides. If a returned order was paid by credit card, the account originally used will be credited for merchandise in full. If paid by check or money order, a check will be issued and mailed to for merchandise in full. Returns are processed and credits issued within 48 business hours from receipt. The posting of credits to customers credit card accounts usually happens within 24 to 48 business hours from the time a credit is issued by gofinity.com, but that time can vary depending on the customer's card issuer.

For the fastest processing on our end, returns should be addressed as followed:

Attention: 30-Day Return
gofinity.com
c/o Trustee, 668 N. PCH #400
Laguna Beach, CA 92651 United States

EXCHANGES

Pursuant to our no-questions, no-hassles 30-day exchange policy, a customer has 30 full days to exchange merchandise. The 30 days is counted from the day a shipment is received from us, not the order date. We retain delivery confirmation information from the carrier on all shipments. This liberal policy allows more than ample time to exchange merchandise, regardless of where any customer resides. To make an exchange, please put in writing with returned jewelry the new item(s) wanted, along with sizing information if exchanging for a ring(s).

• If making an exchange for the same item, nothing else needs to be done.
• If making an exchange for merchandise that cost less money than the original purchase, we will credit the credit card account the difference, or credit the original purchase in full, and re-bill for the new item(s).
• If making and exchange for merchandise that cost more money than your original purchase, please include the credit card number, credit card expiration date, credit card billing address, and ship-to address if it is different. Or, you may enclose a check or money order for the difference.

For the fastest processing on our end, exchanges should be addressed as followed:

Attention: 30-Day Exchange
gofinity.com
c/o Trustee, 668 N. PCH #400
Laguna Beach, CA 92651 United States

FREE REPAIRS/RING-RESIZING

Pursuant to our no-questions, no-hassles 30-day free repair/ring-resizing policy, a customer has 30 full days to send in merchandise for a free repair/ring-resizing. The 30 days is counted from the day a shipment is received from us, not the order date. We retain delivery confirmation information from the carrier on all shipments. This liberal policy allows more than ample time free repair/ring-resizing on merchandise, regardless of where any customer resides.

Customers, who request a free repair/ring-resizing, need to put in writing with returned merchandise the repair desired with specificity. 30-day free repairs include: stone(s) that may not be firm in a mounting, re-sizing of a ring(s), same size and cut stone change, or any other defect. Free repairs do not include any structural changes to any item.

For the fastest processing on our end, free repair/ring-resizing should be addressed as followed:

Attention: 30-Day Repair
gofinity.com
c/o Trustee, 668 N. PCH #400
Laguna Beach, CA 92651 United States

LIFETIME STONE PERFORMANCE GUARANTEE OR STONE REPLACEMENT GUARANTEE EXCHANGES

If any gofinity.com stone ever fades, discolors, becomes damaged, or comes lose from a mounting and is lost, a free replacement will be granted.

The original mounting can to be sent back with a $35 fee in the form of check or money order (no credit cards will be accepted) for labor, shipping and handling made payable to gofinity.com. Life Guarantee stone replacement requests submitted without the fee enclosed will not be accepted for processing. A new stone of the same size and cut will be mounted. No substitutions are permitted. There will be no charge for the new stone.

For the fastest processing on our end, stone replacement/loss should be addressed as followed:

Attention: Lifetime Guarantee
gofinity.com
c/o Trustee, 668 N. PCH #400
Laguna Beach, CA 92651 United States

NOTES:

1. Policys, Warrantees, Guarantees, and Practices of Referred Companies, Linked Websites, Suppliers, Dealers, Agents, Distributors, and Shippers, shall supercede and replace all obligations of gofinity.com. Notwithstanding such a situation, gofinity.com may provide additional warrantees, guarantees, repairs, replacements, or refund at the sole discretion of gofinity.com.
2. Requirements or Conflicts in Law shall supercede all Policys, Warrantees, Guarantees, and Practices of gofinity.com.
3. Returns for refunds and credits to credit card accounts are for the full purchase price. For United States and Canada customers who selected the free shipping option, this means the total amount originally billed will be refunded or credited to credit card accounts. We do not refund overnight shipping charges or other shipping charges to countries outside the US and Canada.
4. For customers outside the United States who return merchandise for a refund or credit, we do not refund any local taxes or import duties that were collected by the country of destination. However, most countries have a mechanism in place to file a claim for the refund of taxes or import duties on returned merchandise. If you live outside the United States, you may want to check with your government with respect to this issue.
5. Merchandise returned for refund/credit or exchange must include the presentation boxes. If it does not, the customer will be contacted and asked to provide/ship them to gofinity.com so the return or exchange can be processed.
6. Merchandise returned for repair need not include the presentation boxes.
7. Shipping costs to return merchandise for refund/credit, exchange/repair is not reimbursed.
8. Merchandise returned for refund/credit/exchange must be in good/original condition. This does not mean that customers cannot try on or wear jewelry to see how it looks. Simple common sense prevails, and we reserve the right to refuse refunds/credit on returned goods that have been obviously damaged with malice. We do not refuse refunds/credits/exchanges on returned items simply because they are slightly soiled from normal wear or have a manufacturing defect. gofinity.com makes every reasonable effort to satisfy customers, and does not take arbitrary actions to erode consumer confidence.
9. Pursuant to our published guarantees, merchandise returned for refund/credit/exchange/free-repair after the 30-day guarantee has expired is subject to the denial of the requested action at the discretion of gofinity.com.